Software and licensing
License status, capacity, deployment agent, version, update, heartbeat, and onboarding questions.
SUPPORT
Technical help with clear provider boundaries.
QuantumX supports its software license, managed VPS deployment, update service, and dashboard. Independent brokers control their own eligibility, funding, account, and trading support decisions.
Account and funding
Eligibility, verification, products, symbols, deposits, withdrawals, and live account instructions.
Infrastructure
Provisioning status, deployment identifier, connectivity, region, updates, and the required $20/month recurring charge.
Before opening a support request
- Record the deployment identifier and visible status message.
- Do not send broker passwords or payment card details.
- For a suspected security incident, stop sharing screenshots and use the designated security channel.